Social Landlords are driven by social purpose and a desire to ensure their services and activity are relevant to their tenants. Voicescape solutions enables our clients to capture tenant views with speed and objectivity, which allows them to and feed into broader campaigns and make evidence-based decisions.
Tracking performance provides visibility over efforts against outcomes. It can strengthen team morale and provide managers and directors with clear information. Voicescape technology provides managers with the information to ensure the decisions they make have a directly beneficial impact on their tenants.
Having meaningful and insightful data on how key areas of an organisation are performing helps managers to set realistic targets for future performance. Voicescape technology is used by our clients to provide information that informs strategic, tactical and operational target setting.
Changes in service delivery, or the launch of new services, require social landlords to monitor how they are received. Voicescape solutions support our clients to test new services or activity to ensure resources are utilised at the right time and in the right place.