Learning & Opinion Resources

04 May

Coronavirus: Scenario Planning For Social Housing Income Teams

The coronavirus outbreak represents one of the greatest challenges ever to UK social housing. But, rather than throwing the sector into chaos, there are encouraging signs…

30 Apr

Gas Safety Compliance: A COVID19 Response

Since the first UK cases of coronavirus (COVID19) emerged in late February 2020, the social housing sector has had to find new ways to cope. In…

23 Mar

10 Tips For Handling Your Tenant Communications During The Covid-19 Situation

As Social Housing providers step up measures to safeguard tenants during the developing COVID-19 situation, the need to communicate clear, reliable and timely information has become…

20 Mar

Covid-19 – Preparedness Statement

Voicescape Are Monitoring the Situation The health and wellbeing of our staff and customers is foremost in our minds right now. You will be well aware…

12 Mar

Statement Concerning Coronavirus (Covid-19)

Statement Concerning Coronavirus (Covid-19) (This post was updated on 19-03-2020) Voicescape, along with most UK businesses, is following the official UK Government guidance in relation to…

04 Oct

Voicescape expand behavioural insights team to meet increased demand 

Social Landlords in the UK are increasing their use of Voicescape’s behavioural science team to improve tenant engagement.   Behavioural science seeks to understand human behaviour and identify why people act the way they do.  It is scientific in its…

04 Oct

Voicescape acquire Collaborative Change

A shared vision for social landlords Collaborative Change became part of the Voicescape team in April 2019. Our shared commitment to helping social landlords build sustainable…

22 May

How to increase responses to arrears communications

How to increase engagement with your tenants Arrears communications challenges The importance of engaging with tenants has increased since Universal Credit means rent needs to be…

21 May

Managing Frustration at Work

Universal frustration Managing frustration at work is becoming a central part life for many people working in income collection in social housing. Welfare reform, and particularly…