Learning & Opinion Resources

11 Dec

What’s Driving The Shift Towards Tenant Satisfaction?

It goes without saying that the ongoing events of 2020 have caused a level of uncertainty for the UK social housing sector. Approaches to rent collection,…

30 Nov

Onward Homes & Voicescape win UK Business Tech Award 2020

Onward Homes, a leading provider of over 35,000 affordable homes in the North West, has been awarded at the 2020 UK Business Tech Awards in recognition…

07 Sep

Press Release: Rotherham Metropolitan Borough Council appoints Voicescape to boost rental collections

Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its rent collections amongst current and former housing tenants.   The software business, which provides customer…

04 Aug

The Application Of Behavioural Science In Social Housing

Even before the pandemic, social landlords were looking at ways to be more efficient, cost-effective and client-focused. But how can you ensure that any resources spent…

04 Aug

New Thought Leadership Guide: Arrears Arrangements

Voicescape is pleased to have published its latest Thought Leadership Guide: Arrears Arrangements - How To Approach Them In A Post-COVID World The Guide, written by…

27 Jul

The Role Of Landlord-Tenant Relationships In Arrears Management

The pandemic has put pressure on renters which, combined with emergency legislation, has placed a renewed emphasis on arrears management. Income recovery teams are more stretched…

27 Jul

How To Create A Positive Landlord-Tenant Relationship

Most social housing providers are starting to realise the benefits of positive landlord-tenant relationships. From helping to build more sustainable tenancies to supporting rent collection and…

27 Jul

How To Engage With Tenants: Relational Vs Transactional Approaches

Tenant engagement isn’t new. But for some social housing providers, knowing how to best approach it isn’t always obvious. Often there is an over-reliance on traditional…

27 Jul

The importance of landlord-tenant relationships

COVID-19 has hugely impacted our lives. But, there have been some positives. Namely, an increase in our sense of togetherness and community spirit as well as…