Learning & Opinion Resources

20 May

Review of ‘The Social Housing Podcast’ Series (so far)

2020 may have thrown countless curveballs in the path of social housing providers, but it isn’t all bad news for the industry. In many ways, those…

17 May

How Voicescape Collections Can Help Tenants Meet Rent Obligations

We know that things don’t always go as planned in the social housing sector. All tenants – whether they’re living in social housing or not –…

10 May

Record growth drives new hires for social purpose SaaS technology provider

Press release 10-05-2021 Voicescape, a software service communications business for social purpose organisations, has reported a record 40 per cent revenue growth over the last six…

17 Feb

How Voicescape Wellbeing Can Improve Tenant Wellbeing

As a social housing landlord with sheltered accommodation, it’s your job to support the residents who need it most. Tenant welfare checks are essential, but when…

04 Feb

How To Maintain A Strong Tenant-Landlord Relationship

Building sustainable tenancies is about far more than collecting with care. It means actively engaging with tenants and proactively seeking their feedback too. Only then can…

06 Jan

Interview: Resident-Landlord Communication Post-Covid: Where Should Social Landlords Be Aiming?

Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing talks to Voicescape about resident communications during the pandemic. 2020 forced us all to relook at…

14 Dec

Voicescape Publishes Latest Research Whitepaper: The Connected Tenancy

The Connected Tenancy study by Voicescape included a mix of quantitative and qualitative research of 500 social housing tenants. This included behavioural insight analysis to provide…

14 Dec

How Behavioural Science Can Be Used To More Accurately Measure Customer Satisfaction

In recent years, we’ve seen more organisations begin to acknowledge the benefits of combining behavioural insights and data science in a number of industries - including…

11 Dec

What’s Driving The Shift Towards Tenant Satisfaction?

It goes without saying that the ongoing events of 2020 have caused a level of uncertainty for the UK social housing sector. Approaches to rent collection,…