How Voicescape Wellbeing Can Improve Tenant Wellbeing
As a social housing landlord with sheltered accommodation, it’s your job to support the residents who need it most. Tenant welfare checks are essential, but when…
How To Maintain A Strong Tenant-Landlord Relationship
Building sustainable tenancies is about far more than collecting with care. It means actively engaging with tenants and proactively seeking their feedback too. Only then can…
Interview: Resident-Landlord Communication Post-Covid: Where Should Social Landlords Be Aiming?
Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing talks to Voicescape about resident communications during the pandemic. 2020 forced us all to relook at…
Voicescape Publishes Latest Research Whitepaper: The Connected Tenancy
The Connected Tenancy study by Voicescape included a mix of quantitative and qualitative research of 500 social housing tenants. This included behavioural insight analysis to provide…
How Behavioural Science Can Be Used To More Accurately Measure Customer Satisfaction
In recent years, we’ve seen more organisations begin to acknowledge the benefits of combining behavioural insights and data science in a number of industries - including…
What’s Driving The Shift Towards Tenant Satisfaction?
It goes without saying that the ongoing events of 2020 have caused a level of uncertainty for the UK social housing sector. Approaches to rent collection,…
Onward Homes & Voicescape win UK Business Tech Award 2020
Onward Homes, a leading provider of over 35,000 affordable homes in the North West, has been awarded at the 2020 UK Business Tech Awards in recognition…
Press Release: Rotherham Metropolitan Borough Council appoints Voicescape to boost rental collections
Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its rent collections amongst current and former housing tenants. The software business, which provides customer…
The Application Of Behavioural Science In Social Housing
Even before the pandemic, social landlords were looking at ways to be more efficient, cost-effective and client-focused. But how can you ensure that any resources spent…