Learning & Opinion Resources

17 Feb

How Voicescape Wellbeing Can Improve Tenant Wellbeing

As a social housing landlord with sheltered accommodation, it’s your job to support the residents who need it most. Tenant welfare checks are essential, but when…

04 Feb

How To Maintain A Strong Tenant-Landlord Relationship

Building sustainable tenancies is about far more than collecting with care. It means actively engaging with tenants and proactively seeking their feedback too. Only then can…

06 Jan

Interview: Resident-Landlord Communication Post-Covid: Where Should Social Landlords Be Aiming?

Kate McArdell-Broome, Head of Customer Operations at Johnnie Johnson Housing talks to Voicescape about resident communications during the pandemic. 2020 forced us all to relook at…

14 Dec

Voicescape Publishes Latest Research Whitepaper: The Connected Tenancy

The Connected Tenancy study by Voicescape included a mix of quantitative and qualitative research of 500 social housing tenants. This included behavioural insight analysis to provide…

14 Dec

How Behavioural Science Can Be Used To More Accurately Measure Customer Satisfaction

In recent years, we’ve seen more organisations begin to acknowledge the benefits of combining behavioural insights and data science in a number of industries - including…

11 Dec

What’s Driving The Shift Towards Tenant Satisfaction?

It goes without saying that the ongoing events of 2020 have caused a level of uncertainty for the UK social housing sector. Approaches to rent collection,…

30 Nov

Onward Homes & Voicescape win UK Business Tech Award 2020

Onward Homes, a leading provider of over 35,000 affordable homes in the North West, has been awarded at the 2020 UK Business Tech Awards in recognition…

07 Sep

Press Release: Rotherham Metropolitan Borough Council appoints Voicescape to boost rental collections

Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its rent collections amongst current and former housing tenants.   The software business, which provides customer…

04 Aug

The Application Of Behavioural Science In Social Housing

Even before the pandemic, social landlords were looking at ways to be more efficient, cost-effective and client-focused. But how can you ensure that any resources spent…